Envision a hotel where direct bookings increase, guest inquiries are handled instantly, and your front desk team focuses on the guests standing in front of them.
A guest calls to ask about room availability for next weekend. Your front desk is checking in a tour bus of 40 people. The call goes to hold. The caller books on Expedia instead, costing you 15 to 25 percent in OTA commission on a $200 room. AI Peak Biz captures every direct booking opportunity and saves you from commission fees.
The Problem
What is costing your business money right now
Direct Booking Calls Lost to OTAs
Guests who call your hotel directly want to book direct. But if they wait on hold for more than 30 seconds, they hang up and book on Booking.com or Expedia. Each OTA booking costs you 15 to 25 percent commission. A $200 room nets you $150 through an OTA versus $200 direct.
Typical loss: $5,000 to $20,000 per month in unnecessary OTA commissions
Guest Inquiries During Peak Check-In
Between 3 and 6 PM, your front desk handles a flood of check-ins. The phone rings with questions about amenities, parking, late checkout, and booking modifications. Staff cannot juggle in-person guests and phone calls. Callers get frustrated.
Typical loss: $2,000 to $5,000 per month in guest satisfaction and lost bookings
No Systematic Upselling
Room upgrades, spa packages, late checkout, and dining reservations represent significant incremental revenue. But your front desk is too busy to upsell consistently. Most guests never hear about available upgrades or add-ons.
Typical loss: $3,000 to $10,000 per month in missed upsell revenue
The Revenue Leak Framework
Four places revenue leaks out of your business
Most service businesses lose money in the same four spots. Plug all four and you stop the leak.
Leak 1: The Unanswered Call
Your phone rings while your crew is on a job. The lead hangs up and calls the next name on Google. Our AI Voice Assistant answers every call, day or night, qualifies the lead, and books the appointment.
Leak 2: The Slow Follow-Up
A web form gets filled out at 9pm. By the time you respond the next morning, the lead has hired someone else. Our AI Chatbot responds in seconds, holds a real conversation, captures the lead, and qualifies them while their interest is still hot.
Leak 3: The Forgotten Reviews
Happy customers walk away without leaving a review. Future buyers pick the competitor with more stars. Our Google Review Automation requests reviews from every completed job and helps your business become the obvious choice on the local map.
Leak 4: The Dormant Database
You already have hundreds of old leads and past customers sitting in your CRM. Most are still in the market. Our Database Reactivation runs automated campaigns that wake up dormant contacts and turn them into booked appointments.
Plug all four leaks and you stop losing money to broken communication.
The Solution
How the AI front desk system works for your business
AI Reservation Assistant
Every call is answered instantly with professional, branded service. The AI checks real-time availability, quotes direct rates (matched or better than OTAs), and completes bookings. Guests who want to book direct can actually book direct without waiting.
Guest Communication Hub
Pre-arrival, the AI sends check-in details, parking instructions, and amenity information. During stays, guests text for requests (extra towels, restaurant recommendations, checkout times). Post-stay, the system collects reviews. Your front desk handles fewer routine calls.
Pre-Arrival Upsell Engine
48 hours before arrival, guests receive personalized upgrade offers: room upgrades at discounted rates, spa appointment availability, dining reservations, and late checkout options. Guests appreciate the convenience. You capture incremental revenue without front desk effort.
Real Scenarios
See the system in action
Direct Booking Save
A guest calls to book a room for a weekend trip. Your front desk is processing a group check-in. The AI answers, confirms availability, quotes the best direct rate ($189 versus $210 on Expedia), and completes the booking. You save the OTA commission and the guest saves money. Everyone wins.
Pre-Arrival Upgrade
A guest booked a standard room for their anniversary. 48 hours before arrival, the system texts: 'Would you like to upgrade to our suite with a city view for just $50 more per night? Perfect for a celebration.' They upgrade. You earn $100 in incremental revenue without lifting a finger.
Mid-Stay Guest Request
A guest texts at 11 PM: 'Can we get extra pillows and a late checkout tomorrow?' The AI confirms both, notifies housekeeping about the pillows, and updates the checkout time. The guest feels cared for without calling a potentially unstaffed overnight desk.
Pricing
Systems that pay for themselves
Starting at
$4,997
build + $997/mo
Most popular
$7,997
build + $1,497/mo
Full system
$14,997
build + $2,497/mo
What our clients say
Frequently asked questions
I take four new clients a month. Here is how to claim a slot.
I personally build and manage every system. When this month is full, the next opening is the following month. The strategy call is a real conversation about whether your business is a fit. No pressure. No pitch.
Or call me directly at 928-628-6080.