Can the AI handle insurance-specific questions?

Yes. We train the system on DRP processes, common insurance terminology, deductible explanations, and rental car coordination. It handles 80 percent of insurance questions without needing human help.

How do status updates work with my management system?

We integrate with CCC ONE, Mitchell Cloud, and other body shop management systems. When your team updates repair status internally, customer notifications go out automatically.

What about customers who want to speak to a person?

The AI can transfer to your estimator or manager at any point. It is designed to handle routine inquiries and scheduling. Complex claims discussions get routed to your team with full context.

Will this work if I am not on a DRP program?

Absolutely. Non-DRP shops often benefit even more because they rely heavily on inbound calls and referrals. Answering every call and following up promptly is how you compete with DRP shops that get insurance referrals automatically.

Can the AI handle insurance-specific questions?

Yes. We train the system on DRP processes, common insurance terminology, deductible explanations, and rental car coordination. It handles 80 percent of insurance questions without needing human help.

How do status updates work with my management system?

We integrate with CCC ONE, Mitchell Cloud, and other body shop management systems. When your team updates repair status internally, customer notifications go out automatically.

What about customers who want to speak to a person?

The AI can transfer to your estimator or manager at any point. It is designed to handle routine inquiries and scheduling. Complex claims discussions get routed to your team with full context.

Will this work if I am not on a DRP program?

Absolutely. Non-DRP shops often benefit even more because they rely heavily on inbound calls and referrals. Answering every call and following up promptly is how you compete with DRP shops that get insurance referrals automatically.

Envision a body shop where every collision inquiry gets answered, even when your estimator is in the back writing a supplement.

Collision customers are stressed and shopping fast. If you do not answer on the first ring, they call the next DRP shop on their insurance list. AI Peak Biz builds an AI system that answers every call, schedules estimate appointments, and keeps insurance customers informed throughout the repair process.

Take the Free Assessment Book a Demo

The Problem

What is costing your business money right now

Insurance Customers Shopping Multiple Shops

A customer just got rear-ended and their insurance company gave them three shop options. They call all three. The first shop that answers and sounds competent wins the job. If your estimator is busy writing a teardown, that $4,000 repair goes to someone else.

Typical loss: $6,000 to $15,000 per month in lost collision jobs

Status Update Calls Overwhelming Staff

Customers waiting on their vehicle call daily asking 'Is my car ready yet?' Each call pulls your front desk away from scheduling new work, processing supplements, and coordinating with adjusters. A single repair generates 4 to 6 status calls.

Typical loss: 15 to 20 hours per month of staff time on status calls

Supplement Delays and Communication Gaps

When additional damage is found, your team writes a supplement and waits for adjuster approval. Customers are not informed proactively. They get frustrated, leave negative reviews, and never refer friends. Your reputation takes the hit.

Typical loss: $2,000 to $5,000 per month in reputation damage and lost referrals

The Revenue Leak Framework

Four places revenue leaks out of your business

Most service businesses lose money in the same four spots. Plug all four and you stop the leak.

Leak 1: The Unanswered Call

Your phone rings while your crew is on a job. The lead hangs up and calls the next name on Google. Our AI Voice Assistant answers every call, day or night, qualifies the lead, and books the appointment.

Leak 2: The Slow Follow-Up

A web form gets filled out at 9pm. By the time you respond the next morning, the lead has hired someone else. Our AI Chatbot responds in seconds, holds a real conversation, captures the lead, and qualifies them while their interest is still hot.

Leak 3: The Forgotten Reviews

Happy customers walk away without leaving a review. Future buyers pick the competitor with more stars. Our Google Review Automation requests reviews from every completed job and helps your business become the obvious choice on the local map.

Leak 4: The Dormant Database

You already have hundreds of old leads and past customers sitting in your CRM. Most are still in the market. Our Database Reactivation runs automated campaigns that wake up dormant contacts and turn them into booked appointments.

Plug all four leaks and you stop losing money to broken communication.

The Solution

How the AI front desk system works for your business

AI Voice Assistant

Every call is answered immediately. The AI collects vehicle info, damage description, insurance details, and schedules estimate appointments. Stressed collision customers get professional service the moment they call, not a voicemail.

Automated Repair Status Updates

Your system sends proactive text updates at each stage: vehicle received, teardown complete, parts ordered, in paint, reassembly, quality check, ready for pickup. Customers stop calling because they already know.

Review Collection After Delivery

24 hours after vehicle delivery, your system sends a satisfaction check. Happy customers are guided to Google. Concerns are flagged for your manager before they become public complaints.

Real Scenarios

See the system in action

First Call After an Accident

A driver gets hit at 6 PM and calls your shop from the scene. The AI answers, confirms you handle their insurance, collects vehicle and damage info, and books an estimate appointment for the next morning. You have the job before competitors even know it exists.

Daily Status Elimination

A customer whose car has been in your shop for 8 days gets an automated text: 'Your 2021 Accord is in paint today. Expected ready date: Thursday.' They do not call. Your front desk handles new business instead.

Insurance DRP Lead Capture

An insurance company sends a referral to your shop after hours. The AI calls the customer within minutes, confirms appointment scheduling, and books them in. The customer feels taken care of before they even had to think about it.

Pricing

Systems that pay for themselves

Starting at

$4,997

build + $997/mo

What our clients say

Frequently asked questions

I take four new clients a month. Here is how to claim a slot.

I personally build and manage every system. When this month is full, the next opening is the following month. The strategy call is a real conversation about whether your business is a fit. No pressure. No pitch.

Book a Strategy Call Hear the AI Call You First

Or call me directly at 928-628-6080.